Visa assistance is provided to countries listed on our portal.
No, the customer will have to provide all supporting documents required by the embassy.
Yes, a consultation fee will be charged before all requirements will be sent.
We have a 99% success rate with the Australian visa. For other countries with detailed assistance we increase your chances of obtaining a visa by. We however do not guarantee visa issuance as this is solely dependent on the issuing embassy or high commission.
No, we do not submit visas on behalf of clients as clients will be required to undergo biometric data capture based on requirements from the Embassy.
FLIGHT RESERVATIONS
Enter your departing city, arrival city, departure and return dates, the number of persons, and preferred cabin. Click on the search to obtain flight options.
The invoice may not be received due to error in email address during reservation or booking may have gone to the spam section of the recipient email. Contact customer support via email or phone call for assistance.
Flight bookings remain valid for 24hours if the travel date is one week or more from the date of booking and instant purchase if travel date is less than a week from the date of booking.
Yes: All fare quoted are inclusive of taxes, hence customer does not need to make any additional payments.
An automated notification will be sent via SMS/Email to advise on fare changes, the ticket will be issued when confirmation of payment has received a base on new fare.
Yes, you will need to present any one of these national ID i.e. Voter ID Card, National ID Card, Drivers license, or Passport at the check-in before boarding. A copy on an electronic device (like a mobile phone) is not acceptable.
No, name on passport should be captured the same as on the ticket, any error will prevent passengers from traveling.
All payments made should be done with booking confirmation number plus traveler’s names. An agent will call you immediately payment is received to confirm bookings and facilitate ticket confirmation. Where payment is made without booking confirmation number or traveler’s name, it is necessary to call and confirm payment to facilitate ticket confirmation.
Baggage allowance is dependent on the type of preferred cabin as well as airline preference. This can vary from zero to 2pices of bags at 23kilos each in the economy and zero to 3pices of bags at a weight of 32kilos per bag in the business cabin.
Some airlines permit travel by minors whilst others do not accept unaccompanied minors. Depending on the airline’s policy, unaccompanied minors can be accepted from a particular age. The fare charged will be subject to airline policy. This is most cases involve payment of full adult fare plus unaccompanied fee and details of unaccompanied filled in the system and a copy accompanying the unaccompanied minor.
Yes, infants are charged approximately 10% of adult fare.
Yes, Infants need a passport to allow check-in formalities to be completed at the airport during international travel.
Yes, Infants need a passport to allow check-in formalities to be completed at the airport during international travel.
For all international travel, the passport needs to have at least 6 (six) months’ validity prior to its expiration on the date of passenger return.
Tickets once purchased cannot be transferred to another person.
Yes, you get an automatic discount once you book with us and all fares on display are the most competitive fare available.
HOTEL RESERVATIONS
Enter your destination city or hotel name, check-in and check-out dates, number of rooms required, and number of guests. Click on the search button to obtain options.
Depending on the hotel policy you may have to book and buy (i.e. Instant purchase) and if not booking will be valid for to 24hours.
The invoice may not be received due to error in email address during reservation or booking may have gone to the spam section of the recipient email. Contact customer support via email or phone call for assistance.
Hotel rooms available are Single, Standard, Double or Twin Standard, Deluxe, Suite, Studio Apartment.
A refund of hotel payment would be made to bank details provided by the customer after all applicable charges have been made.
All payments made should be done with booking confirmation number plus traveler’s names. An agent will call you immediately payment is received to confirm bookings and facilitate ticket confirmation. Where payment is made without booking confirmation number or travelers name, it is necessary to call and confirm payment to facilitate hotel confirmation
Customers can make hotel reservation but the reservation will remain active for 24hours. Also note, this will only be a provisional booking and not confirmed as payment has not been received.
Depending on the choice of room, customers may be entitled to a bed and breakfast or bed only option and other complementary services such as free Wi-Fi, airport shuttle amongst others as indicated by the hotel.
Cancelation of confirmed hotel reservation can be done via any of our channels a minimum of 48hours prior to check-in. Hotel cancellation policy determines whether a reservation permits a free cancellation, cancellation at a fee or nonrefundable in case of cancellation. This may vary from one hotel to the other and also based on the room type booked.
Yes. You may contact us via any of our channels as regards changes and an online payment link sent to assist you to make payment.
CANCELLATION AND CHANGING OF FLIGHT TICKETS
After the booking is completed but payment is not effected, changes can be made free of charge by rebooking the correct itinerary on the portal. Alternatively, you can contact us via any of our channels and a revised booking would be sent to you via email.
Depending on the airline rules, changes can be made on a name at a penalty fee, however, some airlines do not accept name change after the ticket has been issued.
Depending on the ticket rule and the operating airline you may be able to make changes on the Date, time, route, free of charge, or at a penalty fee.
Yes. You may contact us via any of our channels as regards changes and an online payment link sent to assist you to make payment
You can cancel your ticket by contacting us via any of our channels with your details and reasons of cancel a minimum of 72hours before flight departure.
Rescheduling of flight should customer miss original flight would depend on the rules of the ticket, i.e. if the airline of carriage allows NO-SHOW at a fee if not airline ticket rules will be applied.
No, flight tickets are not transferable, it could be subjected to refund if the rules of the ticket permit refunds.
REFUNDS
The refund may take a period of 2-3 weeks to be processed depending on the airline.
Depending on the ticket rule and the operating airline you may be able to make changes on the Date, time, route, free of charge, or at a penalty fee.
A refund of partly used ticket would solely depend on the conditions that come with the ticket. I.e. if the ticket is refundable, then yes you may get a refund but if the condition of the ticket is nonrefundable then you would not get a refund.
The amount to be refunded is dependent on airline policy if no show is permitted on the type of ticket purchased. Instances where no show is not permitted, the entire ticket value will be forfeited.
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